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Facilities & Policies

Amenities and Facilities

  • Free Wi-Fi access
  • 24-hours Reception
  • Lift
  • A computer with internet access in the lobby
  • Breakfast room
  • Bar (open until late night)
  • Lounge
  • Small Garden
  • Ironing facility
  • Vending machine with snacks and drinks
  • Shoeshine
  • Bicycle renting possibility
  • Free secured baggage storage facility, before check in and after check out

Parking

  • Q-Park parking facility close to the hotel (€40 per day)
  • Hotel can organize valet car park service
  • Guests may also use the P+R car park facility (€8.00 per day)

Meal Available

  • Continental breakfast (7.00 am to 10.00 am)
  • Cost €9.50 p.p (If breakfast is not inclusive with room)

Business Center

  • Computer with internet access
  • Photo copy
  • Print
  • Fax

Children's Facility

  • Children up to 4 years old stay free of charge- using baby cot or sharing the bed with parents
  • Baby cot
  • Maximum 1 baby bed in a room

Services

  • Tourist information
  • 24-hours reception
  • Airport shuttle (from hotel to the airport only)
  • Wake-up call

Smoking Policy

  • No smoking policy both in rooms and hotel premises

Pet Policy

  • Pets are not allowed in the hotel

Check in Time and Check out Time  

  • Check in starts from 14.00 and check out is until 11.00

Reservation Conditions and Cancellation Policy

Prepay & Save Rate

  • Valid Credit Card details are required.
  • The room price will be charged on the day of reservation (including 5% city tax).
  • Reservation is only confirmed if the full price can be charged on the credit card.
  • No change of the reservation is allowed.
  • When you cancel, no refund will be made.

Standard Rate

  • Valid Credit Card details are required.
  • No prepayment is required but credit card will be authorised.
  • No cancellation fee if you cancel 24 hours prior to the date of arrival. If cancel later or in case of no show the full price of the first night will be charged.
  • Changes in the reservation is allowed free of charge more than 24 hours prior to the date of arrival.
  • Please note that the date of arrival starts at 0.00 am (CET).

Important

  • A signed authorisation letter along with the id copy of the credit card holder and a copy of the credit card (both sides copied) are required if you use or provide any other credit card details than your own. The letter must indicate that you give rights to the hotel to charge the credit card.
  • The documents can be handed in at the reception on the day of arrival.

About pre-authorisation

  • Pre-authorisation is not a charge it is a temporary hold. When you make a reservation, there may be instances that the hotel will pre-authorise your credit card. This means hotel will check if your credit card is a valid credit card and if the card has enough money to cover at least the first night of your reservation. The hotel, however, will not proceed with the charge it is a temporary hold. The length of the hold will vary, and your credit card company can advise how they handle this.
  • Hotel reserve the right to pre-authorise your card, but this doesn't mean it will occur with every booking. Don't worry, if your card is pre-authorised, both the hotel and your credit card company is there to help. They may also be able to assist you with removing these holds sooner.


Types of Payment Accepted at Hotel

  • Cash (Euro), Credit card, Debit card

Payment Cards Accepted at Hotel

  • American Express, Visa, Euro/MasterCard, Diners Club, ATM card, Maestro
  • The hotel reserves the right to pre-authorize credit cards prior to arrival